Terms of Service

These terms govern your access to and use of Mapo Media — the website, client portal, and the productized marketing services we sell. By creating an account, placing an order, or otherwise using Mapo Media, you agree to these terms.

Acceptance of terms

By accessing or using Mapo Media, you agree to be bound by these Terms of Service and our Privacy Policy. If you’re using Mapo Media on behalf of a company, you confirm you have authority to bind that company to these terms.

Eligibility

Mapo Media is a business-to-business platform intended for business and professional use, not for personal, household, or consumer use, and not for children.

Accounts & security

You’re responsible for the accuracy of the information on your account and for keeping your login credentials confidential. You’re responsible for activity that occurs under your account, and should notify us promptly at info@mapo.media if you suspect unauthorized access. Mapo Media uses role-based access, so what an account can see and do depends on its assigned role (for example, client user vs. client admin).

Purchases & pricing

Each service has a fixed scope and price, shown at the time you build your order. You purchase by adding services to a cart and completing checkout as a guest or a signed-in account.

Most services are billed as a one-time purchase for a single project. Some services can instead be set to a monthly, auto-renewing option, which opens a new request each billing period and can be canceled at any time. There is no long-term contract by default.

Payments & taxes

Payments are processed by Stripe. Mapo Media does not receive or store your full card number. For a one-time order, you’re billed once you approve the first deliverable, as shown at checkout; for a monthly service, you’re billed automatically each renewal period until canceled.

Refunds & cancellations

Every first order is covered by a 14-day money-back guarantee, as stated on the Pricing page and throughout the site. If you’ve set a service to the monthly option, you can cancel it at any time and keep everything already approved.

Service delivery

Each purchased unit becomes a project with its own workflow, tracked through the client portal from “needs details” through delivery and approval. Turnaround times shown on the services catalog are estimates, not guarantees.

Briefs & your materials

You’re responsible for the accuracy and completeness of the details you provide for each project (the “brief”), and for any files, brand assets, or other materials you upload. You confirm that you have the necessary rights to any materials you provide to Mapo Media for use in your project, and that they don’t infringe a third party’s rights.

Intellectual property

The Mapo Media platform itself — including its software, design, and branding — is the property of Mapo Media and is not transferred to you by using the service.

Review, approval & revisions

Each project includes two rounds of revisions, and the previous version of a deliverable is always kept so you can compare. You review deliverables in the client portal and either approve or request changes within the included revision rounds. Approving a deliverable completes that project.

Third-party integrations

Mapo Media lets you connect certain business tools and accounts to a brand — today, this means inviting our team as a collaborator on your existing account, or optionally sharing access details through an encrypted field, as described in the Privacy Policy. A direct, authorized (“Connect your account”) flow for supported social platforms, including Facebook and Instagram, is in development and not yet available. Your use of any connected third-party service is also subject to that service’s own terms.

AI-assisted features

Certain features — branding-guideline generation and AI-assisted product-detail suggestions — use Anthropic’s Claude models to generate draft content based on information you provide. AI-generated content is a starting point: you’re responsible for reviewing, editing, and approving it before it’s used or delivered. If AI assistance is unavailable for any reason, the affected feature falls back to a normal manual form.

Prohibited use

You agree not to:

• Use Mapo Media for any unlawful purpose, or to submit content you don’t have the rights to use
• Attempt to gain unauthorized access to any account, system, or data
• Interfere with or disrupt the platform’s operation or security
• Use the platform to send spam, malware, or abusive content
• Misuse a connected third-party integration in a way that violates that platform’s own terms

Suspension & termination

We may suspend or terminate access to an account that violates these terms, poses a security risk, or is engaged in fraudulent or abusive activity. You may stop using Mapo Media at any time; canceled monthly services stop renewing but do not retroactively refund past periods except as described under Refunds & cancellations.

Disclaimers

Mapo Media is provided “as is” and “as available.” We don’t guarantee that the platform will be uninterrupted, error-free, or completely secure, and we make no warranty about the results of using AI-assisted features beyond what’s stated above.

Limitation of liability

Indemnification

Governing law

Changes to these terms

We may update these terms from time to time. When we do, we’ll publish the revised version here with an updated “Last updated” date above. Continued use of Mapo Media after a change takes effect means you accept the updated terms.

Contact us

Questions about these terms can be sent to info@mapo.media.